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FAQs

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We know you may have questions along the way, so we’ve created a clear and comprehensive FAQ section to guide you. Get quick answers, resolve doubts, and move forward with confidence.

GENERAL FAQs

FlowSendr is an all-in-one WhatsApp Business Automation Platform that helps businesses send campaigns, build no-code chatbots, manage conversations, automate workflows, and analyze customer engagement.

It is ideal for eCommerce stores, agencies, D2C brands, coaches, SMBs, large enterprises, and anyone who wants to automate WhatsApp marketing, sales, or support.

No. FlowSendr is completely no-code. You can build chatbots, automate flows, and send campaigns without technical expertise.

Yes, We provide free trial to test our platform before commit us.

Usually within 10–15 minutes, provided your Meta Business account is verified and has all required details.

WHATSAPP BUSINESS API FAQs

Yes, Meta requires your business to be verified for full access, messaging limits, and the Green Tick.

FlowSendr helps you apply for Green Tick verification. Approval depends on WhatsApp/Meta guidelines.

  • WhatsApp Business App → for small teams, single device, manual.

  • WhatsApp API → unlimited agents, automation, chatbots, marketing campaigns, analytics.

Yes, Meta now allows promotional broadcast messages through approved template categories.

CAMPAIGNS & BROADCASTS FAQs

You can send unlimited notifications as per Meta’s tier system. FlowSendr supports scaling to millions.

Yes. You can schedule, segment, personalize, and automate WhatsApp campaigns.

Yes, FlowSendr supports rich WhatsApp templates with buttons, media, catalogs & carousels.

Yes. WhatsApp must approve templates. FlowSendr makes template creation and approval simple.

CHATBOT / AUTOMATION FAQs

Yes. You can create a full chatbot or automated flow in minutes — no coding required.

Yes. You can use triggers, keywords, or fallback actions to route chats to human teams.

Yes, FlowSendr supports automations for:

  • Order confirmations

  • COD verification

  • Abandoned cart

  • Shipping updates

  • Payment reminders

  • Subscription alerts

Yes, FlowSendr includes AI Auto-Reply to respond faster and improve support efficiency.

LIVE CHAT & SUPPORT DESK FAQs

Unlimited agents can access the shared inbox based on your plan.

Yes, you can create teams, departments, and set up routing rules.

Yes, FlowSendr provides a customizable WhatsApp Chat Widget.

INTEGRATIONS FAQs

FlowSendr supports integrations with:

  • Shopify

  • WooCommerce

  • WordPress

  • Custom APIs

  • CRMs

  • Zapier / Make

  • Google Sheets
    (If you want, I can list more.)

Yes, FlowSendr provides REST APIs for custom integrations.

PRICING & BILLING FAQs

Pricing depends on:

  • Monthly or yearly subscription

  • WhatsApp API conversation charges

  • Add-ons (optional)

WhatsApp message fees are charged by Meta directly. FlowSendr displays transparent message costs.

Yes, GST (for India) or VAT (for international customers) applies as per country regulations.

No refunds are provided if the service remains active during the subscription. Read Our Cancellation & Refund Policy

ONBOARDING & SETUP FAQs

You need:

  • Business Manager ID

  • Phone number (not used on WhatsApp)

  • Display name

  • Verified business documents

  • Business Website

Yes. FlowSendr supports migration without losing your number.

Yes, a dedicated setup team guides you end-to-end.

SECURITY & COMPLIANCE FAQs

Yes. FlowSendr follows global data protection rules including GDPR, CCPA, DPDP & WhatsApp guidelines.

Yes. Data is fully encrypted, secure, and never shared with third parties.

On secure cloud servers with enterprise-grade security.

TECHNICAL & OPERATIONS FAQs

WhatsApp API does not work like WhatsApp App. You use FlowSendr’s platform instead.

FlowSendr helps you appeal with Meta. Following proper messaging rules prevents bans.

Meta increases limits based on:

  • Phone quality rating

  • Customer engagement

  • Verified business

TROUBLESHOOTING FAQs

Common reasons:

  • Promotional language in wrong category

  • Misleading text

  • Incorrect placeholders

  • Policy violations

Check number configuration, template approval, and phone quality rating.

Possible causes:

  • High spam reports

  • Low-quality rating

  • Overuse of cold promotional messages

ACCOUNT MANAGEMENT FAQs

Yes, you can invite unlimited team members depending on your plan.

Yes. Define roles for admins, managers, agents, etc.

You can migrate or update your number easily through support.

ADVANCED FEATURES FAQs

Yes, you can create advanced sequences like:

  • D0, D1, D3 abandoned cart

  • Welcome journeys

  • Onboarding flows

  • Repeat purchase reminders

At the moment, managing multiple stores from a single dashboard isn’t available, but you can handle each store separately through individual accounts.

ANALYTICS FAQs

Yes. You get detailed insights like:

  • Read Rate

  • Audience Growth

  • Campaign Statistic

  • Message Statistic

  • Active Contacts

  • Blacklist