Privacy Policy

Last Updated: 09-11-2025

This Privacy Policy explains how FlowSendr (“we,” “us,” or “our”), a brand of AIMRech Private Limited, collects, uses, shares, and protects the information of users who access our website, platform, and services.

By using FlowSendr, you acknowledge that you have read and agree to this Privacy Policy.

1. Company Information

2. Information We Collect

a) Personal Information

• Name, email address, phone number, business name, and designation
• Account credentials (encrypted)
• Billing details processed securely via third-party payment providers

b) Business & Service Data

• WhatsApp Business API details, chatbot workflows, message templates
• Campaign analytics, usage reports, and automation data

c) Technical & Usage Data

• IP address, browser type, device information
• Interaction logs, login sessions, and platform usage behaviour

d) Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience, analyse performance, and maintain sessions. Users can manage cookie preferences through their browser settings.

3. How We Use Your Information

We use the collected information to:
✔ Provide, maintain, and improve FlowSendr services
✔ Authenticate users and secure accounts
✔ Send alerts, invoices, OTPs, and service notifications
✔ Offer customer support and technical assistance
✔ Analyse performance, fix issues, and develop new features
✔ Ensure compliance with legal, regulatory, and tax obligations

4. GDPR Compliance (EU Users)

If you are a resident of the European Union (EU) or EEA, you have the following rights under the General Data Protection Regulation (GDPR):

Lawful Basis of Processing

We process your data based on:

• Contractual necessity (to provide services)
• Legitimate interests (security, analytics, customer support)
• Legal compliance
• Consent (marketing, cookies, newsletters)

Your GDPR Rights

You have the right to:
✅ Access your personal data
✅ Correct or update data
✅ Delete data (“Right to be Forgotten”)
✅ Restrict or object to processing
✅ Request data portability (download your data)
✅ Withdraw consent at any time

To exercise these rights, email us at support@flowsendr.com.

Data Transfers Outside the EU

FlowSendr operates from India. When transferring data internationally, we use secure encryption and follow GDPR-approved mechanisms such as Standard Contractual Clauses (SCCs).

5. CCPA Compliance (California, USA Users)

If you are a resident of California (USA), you have the following rights under the California Consumer Privacy Act (CCPA):

Your CCPA Rights

You have the right to:
✅ Know what data we collect and why
✅ Request access or deletion of your data
✅ Opt-out of the sale of personal information (we do not sell data)
✅ Be treated fairly without discrimination for exercising your rights

To make a CCPA request, email support@flowsendr.com with the subject: CCPA Data Request.

6. Sharing of Information

We do not sell, trade, or rent personal data. We may only share data with:

• Trusted service providers (cloud hosting, payment processors, WhatsApp Business API partners)
• Legal authorities, if required by law or to protect our rights
• Internal authorised personnel under confidentiality agreements

7. Data Security

We implement industry-standard safeguards, including:
🔒 SSL encryption
🔒 Secure payment gateways
🔒 Firewalls & role-based access
However, no system is 100% secure. Users are advised to maintain strong passwords and secure access to their accounts.

8. Data Retention

We retain data only as long as needed for service delivery, legal compliance, or dispute resolution. You can request deletion by contacting support.

9. Your Rights and Choices

You may:

• Update account details in your dashboard
• Request account deletion or data export
• Opt-out of marketing emails by clicking “unsubscribe”
• Control cookie preferences via browser settings

10. Third-Party Services & Links

Our platform may contain links or integrations (Google, WhatsApp, Razorpay, etc.). We are not responsible for their privacy practices. Please review their policies separately.

11. Children’s Privacy

FlowSendr is not intended for users under 18. We do not knowingly collect data from minors.

12. Changes to This Privacy Policy

We may update this policy. Revised versions will be posted on our website with an updated “Last Updated” date.

13. Contact Us

For privacy-related concerns or requests, contact:
📩 support@flowsendr.com
🌐 https://flowsendr.com
🏢 Navi Mumbai, Maharashtra, India